Privacy policy

This Privacy policy is provided on the basis of Article 13 and Article 14 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

We, First Facility d.o.o. (“First Facility”), inform you how we handle your personal data and what your rights are, according to the legislation on personal data protection. The content and scope of the specific data processing depend on the services you have commissioned for us to perform.

1. Responsible person for data processing

First Facility d.o.o.
Dunajska cesta 136
1000 Ljubljana
Tel: +386 41 434 960

You can contact our data protection representative:
Mr. Bojan Miško / CEO
Tel: +386 41 434 960

2. Data processing, purpose, legal grounds, data transfer, storage duration

2.1. Using the Company Home Page

If you visit our company website (, we process some of your personal data.

2.1.1 Categories of data processed

The following personal data is being collected in the course of the activity:

  • date and time of opening different pages of our company page;
  • your IP address;
  • the name of the retrieved file and the time of its retrieval;
  • the amount of data transferred;
  • whether the download was successful;
  • name and version of the web browser currently used by you;
  • the web page (URL), you have visited;
  • certain types of cookies:

2.1.2 Data processing purposes

Your data will be processed for the following purposes:

  • to provide you with the best possible access to this website and services related to it;
  • to compile usage statistics;
  • to detect, prevent and investigate any attacks on / against our website.

2.1.3. Legal basis of data processing

We are entitled to process your personal data based on:

  • your consent to the processing of your personal data – Art. 6, paragraph (1), item (a) of GDPR our predominant legitimate interest according to Art. 6, para. 1, item (f) of GDPR (, which consists in making the homepage more user-friendly and preventing possible attacks.

2.1.4. Transmission of your personal data.

Detailed arrangements for the transfer of personal data are contained in item 3 below.

2.1.5. Data storage duration

The information we collect is stored until our users withdraw their consent for providing it or until a request for its deletion is received.
All personal data collected will be promptly and properly destroyed if the need for their collection and storage is eliminated.

2.1.6. Cookies

Cookies are small text files that are stored and/or read from your browser on the hard disk of your device by the website you visit. Cookies make your work with websites safer and faster by remembering your preferences (such as your login and language) by sending the information they store back to the first-party cookie or to another website that set them up (third-party cookie).
You can block or remove cookies using your browser or third-party software, but this may prevent you from using certain areas of the Website.
In certain cases, we directly request your consent for the site to use Cookies through a message.
We use cookies (notably Universal Analytics and Google-Remarking) from Google Inc. (“Google”) to conduct analyzes of the use of our web pages. We can analyze online behavior in terms of time, geographical location, type and operating system of the device used, browsers used, and web site usage. In this way, we can optimize the information provided to users depending on the devices and browsers they use.
The cookie-generated information about your behaviour when used on this web site is transferred to a single Google server in the US and it is stored there. By activating IP anonymization on this web site, your IP address has previously been shortened by Google within the Member States of the European Union or in other Member States of the European Economic Area Agreement. Only in exceptional cases will the full IP address be transferred to a Google server in the US and shortened there.
The data generated in this way, including your shortened IP address in anonymized form (the last four positions are not displayed, only the general localization. Individualization is not possible) is transferred to our server and stored for analysis purposes. They do not link to the personal data of specific persons. Your use of this website is not transmitted to third parties. The Google cookies mentioned above remain stored on your terminal device until you delete them.

2.2. Customers

We process personal data that we have obtained from you lawfully in connection with commercial relations.

2.2.1. Categories of processed data

Names, address data, email address, contact details, data on the individualization of persons and objects under concluded or forthcoming contracts.

2.2.2 Legal grounds for processing

For performance of contractual and pre-contractual obligations (Article 6, paragraph 1, letter “b” of the GDPR) – we process your personal data for the execution of mediation and real estate management contracts. In addition, we process your personal data in case it is necessary for the conclusion and performance of contracts to which you are a party.
We store and process your personal data for the purposes of fulfilling our legal obligations, in accordance with Article 6 (1) (c) of the GDPR.

2.2.3 Transmission of your personal data

Detailed arrangements for the transfer of personal data are set out in item 3 below

2.2.4. Data storage duration

We will store your personal data mentioned above for the stated purposes for the duration of the commercial relationship (throughout the contract validity period), as well as after that period, in accordance with the legal obligations for keeping the documentation specified in the Tax- Code , The Law on Accounting, etc., as well as in accordance with the established warranty and limitation periods specified inthe Civil code.

2.3. Marketing activities

2.3.1. Aims of processing

Your data are being processed for the following purposes:

  • Preparation of individual proposals in line with your needs;
  • Invitations to First Facility’s events;
  • Sending information regarding products and services (also for marketing purposes) by telephone, fax and e-mail (E-Mail, SMS, messenger).

2.3.2. Legal grounds for processing

  • With your consent (Article 6, paragraph 1, letter “a” of the GDPR)
  • When we process your personal data based on your consent, that consent determines the purpose and scope of the data processing. Consent may be withdrawn at any time, with the result that the further storage and processing of the data is inadmissible.
  • Based on our legitimate interest under Article 6 (1) (f) of the GDPR. First Facility’s legitimate interest exists when it comes to analyzing marketing activities and is about measuring the effectiveness of our marketing activities and offering relevant products to specific recipients according to their individual needs.
  • We would like to draw your attention to the fact that you have the right to have this data deleted (right to be forgotten).

2.3.4. Transmission of your personal data

Detailed arrangements for the transfer of personal data are contained in item 3 below.

2.3.5. Data Storage Duration

The storage of your personal data that you have consented to be collected is carried out until a request has been received from you to delete it.
We will store the data necessary to protect our legitimate interests or to fulfill our legal obligation until such time as they are necessary and then delete them.

3. Transmission of your personal data

Your data may be forwarded to those affiliates of First Facility who need them to fulfill their contractual and legal obligations, or if necessary to protect the data, and if you consent to this.
We may be required to make your personal data available to public authorities in the event that there is a legal obligation to do so.

4. Your rights regarding the collection and processing of personal data

  • Obtain information as to whether and what personal data we have collected and store for you and obtain copies of that data;
  • Require the correction, addition or deletion of your personal data that is processed incorrectly or improperly;
  • Require us to restrict the processing of your personal data, if warranted;
  • Under the terms of the GDPR, refuse to process your personal data by withdrawing your consent to the collection and processing, in which case the validity of the data processing until the refusal remains unaffected;
  • Require portability of data;
  • Obtain information on the identity of third parties to whom your personal data is transferred;
  • File complaints with the competent authority for personal data protection:

Information Commissioner of the Republic of Slovenia
Dunajska cesta 22
SI-1000 Ljubljana
Tel: +386 1 230 97 30

5. Refusal of consent

Any consent you provide to collect and process the personal information you provide may be withdrawn at any time (in writing or electronically) by requesting that the data be deleted. The withdrawal should be sent to First Facility, respectively to the Personal Data Protection Representative.
The refusal is effective in the future, which means that the processing performed before its submission remains intact.
Deletion shall be carried out in compliance with the requirements of Article 17 of the GDPR.

6. Right to object

Please note that you have the right at any time to object to the processing of your personal data that we process based on our legitimate interests, including when performing profiling.
In this case, First Facility will suspend the processing of the data unless there are compelling legal grounds for processing that take precedence over the data subject’s interests, rights and freedoms, or for the establishment, exercise or defense of legal claims.
If your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing.

7. Obligation to provide data

Those personal data that are necessary for the execution of contracts already concluded or which we are obliged to collect by law must be made available to us. If you do not wish to provide them, we cannot enter into commercial relations with you, respectively, we will be forced to terminate contracts already concluded, due to objective impossibility for their implementation.

First Facility is an international group of companies which provides first class integrated facility management (FM) and property management (PM) services in reputable office and residential buildings, shopping centers and industrial facilities in Europe.

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